Shipping & Return policy
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail info@nerdybabyshop.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Thank you for shopping with us! We strive to provide you with high-quality products and excellent service. Please read our shipping and return policy below:
Shipping:
Shipping Method: All items are shipped based on weight and are dispatched using reputable shipping carriers. We do not control the prices of shipping, which are determined by the carrier based on various factors such as destination and package weight.
Shipping Times: We aim to process and ship orders within 3 business days. Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your shipment.
Shipping Costs: Shipping costs are calculated during the checkout process and are based on the weight of your order, as well as the shipping destination. Please note that any additional customs fees or taxes imposed by your country's customs department are the responsibility of the customer.
Returns:
Damaged Items: We take utmost care in packaging and shipping your order. However, if your item arrives damaged, please contact our customer service within 7 days of receiving the package. We will require photographic evidence of the damage to process your return.
Return Process: To initiate a return, please contact our customer service team with your order details and a description of the issue. We will provide you with further instructions on how to proceed.
Return Eligibility: Returns are only accepted for items that have arrived damaged. We cannot accept returns for any other reasons, such as change of mind or incorrect sizing. Please ensure that you carefully review product descriptions, sizing charts, and images before making a purchase.
Refunds or Replacements: Upon receiving and inspecting the returned item, we will determine whether a refund or replacement is appropriate. If eligible, we will process the refund to your original payment method or arrange for a replacement item to be sent to you. Please note that shipping costs for returning the damaged item will be the responsibility of the customer, unless otherwise specified by our customer service team. If you have any questions or concerns regarding our shipping and return policy, please feel free to contact our customer service team. We are here to assist you and ensure your shopping experience is a positive one. Please note that this policy is subject to change without prior notice.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
4450 Mitchellville RD Suite 1177 Bowie, MD 20716
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@nerdybabyshop.com